2008 New Home Builder Customer Satisfaction Study

Overall Customer Satisfaction: This score is based on how new-home owners rate their overall experience Close Builder's Sales Staff: This score is based on how new-home owners rate the professional appearance and dress, honesty and integrity, effective demonstration of home features, knowledge of financing options, ability to follow through and problem resolution, clarity in explaining Close Builder's Warranty / Customer Service Staff: This score is based on how new-home owners rate the knowledge, professional appearance, clarity in explaining builder's warranty program, ease of making warranty request, resoultion of warranty problems, and cleanliness of warranty work with their new hom Close Workmanship / Materials: This score is based on how new-home owners rate the quality of workmanship and materials with their new home. Close Price / Value: This score is based on how new-home owners rate the value for price paid and value for price paid for options and upgrades with their home. Close