2009 New Home Builder Customer Satisfaction Study

Overall Customer Satisfaction: This score is based on how new-home owners rate their overall experience Close Builder Sales Staff: This score is based on how new-home owners rate the professional appearance and dress, honesty and integrity, effective demonstration of home features, knowledge of financing options, ability to follow through and problem resolution, clarity in explaining Close Design Center: This score is based on how new-home owners rate the helpfulness of Design Center Staff, variety of options and upgrades offered, convenience of hours, and convenience of location with their home builder's design center. Close Construction Manager: This score is based on how new-home owners rate the problem resoluton, professional appearance and dress, courtesy and patience with questions, and job site cleanliness of their home builder's construction manager. Close Workmanship and Materials: This score is based on how new-home owners rate the quality of workmanship and materials with their new home. Close