Home Builder Customer Satisfaction Ratings

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2009 New Home Builder Customer Satisfaction Study

Houston
Award Recipient
Ashton Woods (tie)
Village Builders (tie)
Ratings Factors
Displaying Factors 6-10 of 10
 
Company
Home Readiness: This score is based on how new-home owners rate the condition of home at orientation, accuracy of home completion date originally given, interior and exterior condition of home at move-in of their new home.
Builder Warranty/Customer Service Staff: This score is based on how new-home owners rate the knowledge, professional appearance, clarity in explaining builder's warranty program, ease of making warranty request, resoultion of warranty problems, and cleanliness of warranty work with their new hom
Price/Value: This score is based on how new-home owners rate the value for price paid and value for price paid for options and upgrades with their home.
Location: This score is based on how new-home owners rate the location of their home builder.
Recreational Facilities: This score is based on how new-home owners rate the recreational facilities provided by their home builder.
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Ashton Woods
Award Recipient (tie)
Beazer Homes
Brighton
Castlerock Communities
Centex Homes
Chesmar Homes
D.R. Horton
Darling
David Weekley Homes
Highland Homes
Imperial
J. Patrick Homes
KB Home
Legend
Lennar Homes
LGI Homes
Long Lake
Meritage Homes
Perry Homes
Pioneer (MHI)
Plantation (MHI)
Pulte Homes
Ryland Homes
Taylor Morrison Homes
Trendmaker
Village Builders
Award Recipient (tie)


Displaying Factors 6-10 of 10

Scoring Legend

 Among the best        Better than most        About average        The rest

Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.


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