Home Builder Customer Satisfaction Ratings

2009 New Home Builder Customer Satisfaction Study

Home Readiness: This score is based on how new-home owners rate the condition of home at orientation, accuracy of home completion date originally given, interior and exterior condition of home at move-in of their new home. Close Builder Warranty/Customer Service Staff: This score is based on how new-home owners rate the knowledge, professional appearance, clarity in explaining builder's warranty program, ease of making warranty request, resoultion of warranty problems, and cleanliness of warranty work with their new hom Close Price/Value: This score is based on how new-home owners rate the value for price paid and value for price paid for options and upgrades with their home. Close Location: This score is based on how new-home owners rate the location of their home builder. Close Recreational Facilities: This score is based on how new-home owners rate the recreational facilities provided by their home builder. Close