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Home Builder Customer Satisfaction Ratings

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2008 New Home Builder Customer Satisfaction Study

Denver Colorado Springs
Award Recipient
Shea Homes
Ratings Factors
Displaying Factors 1-5 of 10
 
Company
Overall Customer Satisfaction: This score is based on how new-home owners rate their overall experience
Builder's Sales Staff: This score is based on how new-home owners rate the professional appearance and dress, honesty and integrity, effective demonstration of home features, knowledge of financing options, ability to follow through and problem resolution, clarity in explaining
Builder's Warranty / Customer Service Staff: This score is based on how new-home owners rate the knowledge, professional appearance, clarity in explaining builder's warranty program, ease of making warranty request, resoultion of warranty problems, and cleanliness of warranty work with their new hom
Workmanship / Materials: This score is based on how new-home owners rate the quality of workmanship and materials with their new home.
Price / Value: This score is based on how new-home owners rate the value for price paid and value for price paid for options and upgrades with their home.
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Shea Homes
Award Recipient
John Laing Homes
Pulte Homes
Village Homes
Classic Homes (Elite Properties)
Centex Homes
Ryland Homes
Oakwood Homes
Del Webb
Standard Pacific Homes
Engle Homes
KB Home
Lennar Homes
Journey Homes
Beazer Homes
D.R. Horton
Richmond American Homes


Displaying Factors 1-5 of 10

Scoring Legend

 Among the best        Better than most        About average        The rest

Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.


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