2008 Home Appliance Retailer Study

Overall Satisfaction : This score is based on how customers rate their overall satisfaction with their home appliance retailer. Close Sales Staff: This score is based on how customers rate the courtesy/friendliness and the effectiveness of appliance feature demonstrations by their home appliance retailer's sales person. Close Installation Service: This score is based on how customers rate the installation service offered by their home appliance retailer. Close Delivery Service: This score is based on how consumers rate the courtesy of delivery personnel, timeliness of delivery and condition of appliance(s) upon delivery of their home appliance retailer. Close