2009 Full-Service Moving Company Customer Satisfaction Study

Overall Satisfaction: This score is based on how customers rate their overall satisfaction with their moving service. Close Packing of Personal Possessions: This score is based on how customers rate the quality of physical packing, accuracy of labeling, organization, and timeliness with their moving service. Close Transportation of Belongings: This score is based on how customers rate the timeliness of pickup, delivery, transport, ability to track belongings, condition of trailer and belongings after delivery with their moving service. Close Loading and Unloading Service: This score is based on how customers rate the professional appearance, courtesy and patience, respect for belongings, and timeliness of loading and unloading with their moving service. Close Shipping Estimate: This score is based on how customers rate the time required to produce, clarity in explanation, convenience, and explanation of any potential surcharges of estimate with their moving service. Close Insurance/ Valuation Coverage Options: This score is based on how customers rate the clarity in explaining what was covered and range of optional coverage with their moving service. Close