2009 Home Improvement - Cabinet Satisfaction Study

Overall Satisfaction: This score is based on how customers rate their overall satisfaction with their cabinet provider. Close Design Features: This score is based on how customers rate the ease of customizing, choice of storage accessories, range of sizes available, selection of decorative accessories, assortment of veneer/laminate/wood species available, and variety of colors/finishes Close Operational Performance: This score is based on how customers rate the resistance to dings/scratches, sturdiness of cabinet joinery, ease of cleaning, smoothness of drawer slides, and strength of door hinges. Close Price: This score is based on how customers rate the price paid for the products and services they received from cabinet provider. Close Warranty: This score is based on how customers rate the length of warranty on drawer glides, hinges and cabinets. Close Order and Delivery: This score is based on how customers rate the ease of ordering, timeliness of delivery, accuracy of order, and condition of products at delivery. Close