Utilities are ranked in four geographical regions. Results for 2009, by region, are as follows: For More Information:
The Gas Utility Residential Customer Satisfaction Study, now in its eighth year, measures residential customer satisfaction with gas utility companies across six factors (listed in order of importance):
East Region
New Jersey Natural Gas ranks highest in the East Region, followed by Rochester Gas & Electric; UGI Utilities; Washington Gas; and South Jersey Gas Company, respectively.
Midwest Region
Metropolitan Utilities District of Omaha ranks highest in the Midwest Region. Following in the regional rankings are MidAmerican Energy; Alliant Energy; Louisville Gas & Electric; and Citizens Gas, respectively.
South Region
CPS Energy ranks highest in overall customer satisfaction in the South Region. Following in the regional rankings are PSNC Energy; South Carolina Electric & Gas; Texas Gas Service; and Alagasco, respectively.
West Region
Southern California Gas Company ranks highest in the West Region. Following in the regional rankings are Northwest Natural; Colorado Springs Utilities; and Pacific Gas and Electric, respectively.
About the Study
The 2009 Gas Utility Residential Customer Satisfaction Study is based on more than 54,000 responses from residential customers of the 75 largest gas utilities across the continental United States. These utilities serve more than 53 million households. The study was fielded between September 2008 and July 2009.
2009 Gas Utility Residential Customer Satisfaction Study
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