beyond measure

Knowledge that enlightens, enables, and empowers everyone
in the commerce ecosystem – customers, companies, and brands alike.

Knowledge that enlightens, enables, and empowers everyone in the commerce ecosystem – customers, companies, and brands alike.

Recent Highlights

Automotive

Auto Shopper Satisfaction with Manufacturer Websites Is Impacted by Perceptions of Speed

Super Bowl Ads and Other Promotions Increase the Need for Sites to be Ready for Prime Time

Automotive

J.D. Power China Market Insight: China’s Five Year Plan May Provide an Opportunity for Strengthening the Auto Industry

This China Market Insight, by John Humphrey, Senior Vice President of the Global Automotive Practice for J.D. Power, reveals how industry...

Utilities & Infrastructure

Safety Is Job No. 1 for Gas Utilities and the Most Important Driver of Satisfaction among Business Customers, J.D. Power Finds

Awareness of a local gas storage/pipeline facility has a significant impact on satisfaction.

Industries We Inform

The key indicators, drivers, and comparisons of how companies perform relative to their competitors. Only J.D. Power delivers the actionable insights across industries that help businesses improve quality, engagement, and growth.

EXPLORE BENCHMARKS

Integrating the voice of the consumer, your vision plus our industry-specific expertise, we create customized solutions that drive a better customer experience – and better business results.

EXPLORE SOLUTIONS

travel

Consumers have never had such choice. See where they're going, who with, and why via J.D. Power's in-depth travel and hospitality benchmarking data. It's the quickest way to enhancing customer satisfaction, and increasing greater loyalty and profitability.

EXPLORE BENCHMARKS

Consumers have never had such choice. See where they're going, who with, and why via J.D. Power's in-depth travel and hospitality benchmarking data. It's the quickest way to enhancing customer satisfaction, and increasing greater loyalty and profitability.

EXPLORE SOLUTIONS

Companies We Illuminate

Understanding the science of customer satisfaction is key to brand-building value. J.D. Power’s insights help clients measure, refine, and improve brand performance to exceed customer expectations and accelerate growth.

News

Discover the very latest reports, bulletins, information, developments, and findings from J.D. Power. Here, you’ll find all our up-to-the-minute press releases, studies, conferences, and events.

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