beyond measure

Knowledge that enlightens, enables, and empowers everyone
in the commerce ecosystem – customers, companies, and brands alike.

Knowledge that enlightens, enables, and empowers everyone in the commerce ecosystem – customers, companies, and brands alike.

Recent Highlights

Technology, Media & Telecom

Overall Satisfaction with Wireless Carrier Customer Care Increases, J.D. Power Study Finds

A Shift in Demographics and Usage Patterns Impacts Phone, Online and Retail Store Channels

Automotive

J.D. Power China Market Insight: China’s Five Year Plan May Provide an Opportunity for Strengthening the Auto Industry

This China Market Insight, by John Humphrey, Senior Vice President of the Global Automotive Practice for J.D. Power, reveals how industry...

Travel

J.D. Power Travel Industry Insight: Marriott-Starwood Merger Offers an Opportunity to Boost Starwood Brands

Marriott’s acquisition of Starwood offers a number of interesting possibilities. While the hotels within this newly blended family of...

Industries We Inform

The key indicators, drivers, and comparisons of how companies perform relative to their competitors. Only J.D. Power delivers the actionable insights across industries that help businesses improve quality, engagement, and growth.

EXPLORE BENCHMARKS

Integrating the voice of the consumer, your vision plus our industry-specific expertise, we create customized solutions that drive a better customer experience – and better business results.

EXPLORE SOLUTIONS

travel

Consumers have never had such choice. See where they're going, who with, and why via J.D. Power's in-depth travel and hospitality benchmarking data. It's the quickest way to enhancing customer satisfaction, and increasing greater loyalty and profitability.

EXPLORE BENCHMARKS

Consumers have never had such choice. See where they're going, who with, and why via J.D. Power's in-depth travel and hospitality benchmarking data. It's the quickest way to enhancing customer satisfaction, and increasing greater loyalty and profitability.

EXPLORE SOLUTIONS

Companies We Illuminate

Understanding the science of customer satisfaction is key to brand-building value. J.D. Power’s insights help clients measure, refine, and improve brand performance to exceed customer expectations and accelerate growth.

News

Discover the very latest reports, bulletins, information, developments, and findings from J.D. Power. Here, you’ll find all our up-to-the-minute press releases, studies, conferences, and events.

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