Knowledge that enlightens, enables, and empowers everyone
in the commerce ecosystem – customers, companies, and brands alike.
Knowledge that enlightens, enables, and empowers everyone in the commerce ecosystem – customers, companies, and brands alike.
Super Bowl Ads and Other Promotions Increase the Need for Sites to be Ready for Prime Time
This China Market Insight, by John Humphrey, Senior Vice President of the Global Automotive Practice for J.D. Power, reveals how industry...
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Consumers have never had such choice. See where they're going, who with, and why via J.D. Power's in-depth travel and hospitality benchmarking data. It's the quickest way to enhancing customer satisfaction, and increasing greater loyalty and profitability.EXPLORE SOLUTIONS
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Service Quality, Service Engineer and Lack of Parts Drive Down Satisfaction With Tractor After-Sales Service in India, J.D. Power Study Finds
Customer satisfaction with tractor after-sales service in India has declined, due in large part to a drop in service quality and availability of parts, according to the J.D. Power 2016 India Tractor Customer Service Index (CSI) StudySM released today.
Safety Is Job No. 1 for Gas Utilities and the Most Important Driver of Satisfaction among Business Customers, J.D. Power Finds
Safety and reliability is the most important driver of customer satisfaction and along with awareness of a local gas storage/pipeline facility have a significant impact on satisfaction among business customers with their gas utility, according to the J.D. Power 2016 Gas Utility Business Customer Satisfaction Study,SM released today.
Auto Shopper Satisfaction with Manufacturer Websites Is Impacted by Perceptions of Speed, J.D. Power Finds
The Super Bowl may pose the first big test of the year for auto shopper satisfaction. According to the J.D. Power 2016 Manufacturer Website Evaluation StudySM —Winter, website navigation problems due to rich content, especially on the individual auto model pages, can negatively impact customer satisfaction and perceptions of site speed.