Overall Experience: This score is based on how vision plan members rate their overall experience with their vision care plan.

Close

Coverage and Communication: This score is based on how vision plan members rate their plan on vision care benefits provided, choice of eye care provider locations, and communications about coverage and benefits.

Close

Cost: This score is based on how vision plan members rate their plans on costs for their level of coverage. Costs include monthly premiums, co-pays to doctors, and costs for eye wear purchases under the plan.

Close

Doctor Network and Clinical Service: This score is based on how vision plan members rate the convenience of eye care provider locations and hours, the breadth of eye care providers available, the thoroughness of the eye exam, their trust in the eye doctor, as well as other aspects of their e

Close

Eyewear Purchase Experience: This score is based on how vision plan members rate the eye care provider’s office or facility; service provided by the staff; and eyewear selection, choices and variety.

Close

Customer Service: For vision plan members who have contacted their plan’s customer service center, this score is based on how members rate their interaction with customer service through a call center representative and/or an automated menu system on such issues as response

Close