2009 Pharmacy Satisfaction Study

Overall Experience: This score is based on how customers rate every aspect of their customer experience with the pharmacy where they made their most recent purchase in the past 3 months. Close Ordering Convenience: This score is based on how customers rate the layout and design of ordering materials, usefulness of ordering instructions, and timeliness and ease of placing orders remotely. Close Delivery Convenience: This score is based on how customers rate the ease and timeliness of receiving prescription orders. Close Customer Service: This score is based on how customers rate the courtesy and friendliness, knowledge, respect for privacy, concern for situation or needs, and ease of contacting the customer service representative. Close Medication Availability and Information: This score is based on how customers rate the usefulness and ease of understanding printed information about prescriptions, and the availability of prescription medications and other healthcare items. Close Cost Competitiveness: This score is based on how customers rate the competitiveness of prices overall for prescription medications. Close