Pharmacy Ratings (Brick and Mortar)

2011 Pharmacy Satisfaction Study

Overall Experience: This score is based on how customers rate every aspect of their customer experience with the pharmacy where they made their most recent purchase in the past 3 months. Close Store: This score is based on how customers rate the hours of operation, ease of ordering, timeliness of filling prescriptions, amount/availability of parking, and location of their retail pharmacy. Close Non-Pharmacist Staff: This score is based on how customers rate the courtesy and friendliness, knowledge, respect for privacy, concern for situation or needs, availability, and timeliness of assistance of the staff. Close Pharmacist: This score is based on how customers rate the courtesy and friendliness, knowledge, respect for privacy, concern for situation or needs, availability, and timeliness of assistance of the pharmacist. Close Cost: This score is based on how customers rate the competitiveness of prices overall for prescription and/or non-prescription items at this retailer. Close Prescription Ordering and Pick-up Process: This score is based on how customers rate the layout and design of ordering materials, usefulness of ordering instructions, and timeliness and ease of placing orders remotely. Close