2009 Health Plan

Overall Experience: This score is based on how health plan members rate their overall experience with their health plan. Close Coverage and Benefits: This score is based on how health plan members rate the coverage of standard services, ability to access needed care, out of area medical services, drug coverage, and variety of preventive care. Close Provider Choice: This score is based on how health plan members rate the selection primary and specialty care doctors, number or hospitals in area, and convenience of pharmacies that accept your plan. Close Information and Communication: This score is based on how health plan members rate the usefulness of information, ease of understanding provided materials, and timeliness of notifications in changes to plan benefits and services. Close