Overall Experience: This score is based on how health plan members rate their overall experience with their health plan. Close Information and Communication: This score is based on how health plan members rate the usefulness of information, ease of understanding provided materials, and timeliness of notifications in changes to plan benefits and services. Close Choice of Doctors, Hospitals and Pharmacies: This score is based on how health plan members rate the selection primary and specialty care doctors, number or hospitals in area, and convenience of pharmacies that accept your plan. Close Approval Processes: This score is based on how health plan members rate the ease of getting approval for seeing a specialist, hospital admissions, and receiving non-routine diagnostics. Close