2008 Small Business Banking Study

Overall Satisfaction: This score is based on how small business banking customers rate their overall experience with their current primary financial institution. Close Transaction Methods: This score is based on how small business banking customers rate the various transaction methods used (as applicable) with their current primary financial institution, including in-person and online transactions. Close Statements: This score is based on how small business banking customers rate the accuracy and clarity of account statements for their current primary financial institution. Close Convenience: This score is based on how small business banking customers rate the hours of branch operation, number of branches, and ease of access for their current primary financial institution. Close