Primary Mortgage Origination Ratings

2011 Primary Mortgage Origination Study

Overall Satisfaction: This score is based on how customers rate their current home mortgage originating lender overall. Close Application/ Approval Process: This score is based on how customers rate the variety of loan options to choose from, competitiveness of interest rates offered, ease of completing loan application, length of time from loan application to final approval, reasonableness of the amount of supporting documentation required, and reasonableness of all fees paid at application. Close Loan Representative: This score is based on how customers rate the knowledge and courtesy of the loan representative, the loan representative's concern for their needs, responsiveness to questions, and clarity of explanation of loan options. Close Closing: This score is based on how customers rate the ease of understanding closing documents, convenience of closing, length of time from final loan approval to closing, and reasonableness of closing costs. Close Contact: This score is based on how customers rate their mortgage provider's ability to answer questions or resolve problems. Close