Home Mortgage Service Satisfaction Ratings

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2009 Primary Mortgage Servicer Satisfaction Study

Award Recipient
Regions Mortgage
Ratings Factors
Company
Overall Service Experience: This score is based on how customers rate their current home mortgage service provider.
Billing Statements/ Payment Coupon Book: This score is based on how customers rate the timeliness, clarity, and accuracy of their billing statements/payment coupon book provided by their current home mortgage service provider.
Payment Processing: This score is based on how customers rate the variety, speed, and accuracy of their payment processing experience by their current home mortgage service provider.
Annual Account Review/ Administration: This score is based on how customers rate their current home mortgage service provider on the handling of escrows funds for taxes/insurance, timeliness, accuracy, and clarity of account statements, as well as the ease of accessing their account information.
Contact: This score is based on how customers rate their current home mortgage service provider on any customer-initiated telephone (automated or live) contact with the lender.
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Ocwen Financial
American Home Mortgage Servicing
IndyMac Bank
Midland Mortgage
Aurora Loan Services
Countrywide Home Loans
Bank of America
Fifth Third Bank
PHH Mortgage
Taylor, Bean & Whitaker Mortgage
Wachovia
CitiMortgage
WaMu/Washington Mutual
National City Mortgage
SunTrust Mortgage
Flagstar Bank
Chase
Wells Fargo
GMAC Mortgage
U.S. Bank
BB&T (Branch Banking and Trust)
Regions Mortgage
Award Recipient



Scoring Legend

 Among the best        Better than most        About average        The rest

Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.


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