Credit Card Ratings
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2009 Credit Card Satisfaction Study
Award Recipient
American Express
Ratings Factors
Displaying Factors 5-7 of 7
Company
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Product Benefits and Services: This score is based on how customers rate the benefits and features available to card holders. Customer Interaction: This score is based on how customers rate the degree they are kept informed of new products, responsiveness to questions/requests, and time spent helping them understand their options. Problem Resolution: This score is based on how customers rate the problem resolution process with their credit card company. |
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American Express
Award Recipient
Award Recipient
U.S. Bank
Wells Fargo
Citi Cards
Discover Card
Barclaycard
Capital One
Chase
Bank of America
First PREMIER Bank
GE Money
HSBC
Target Visa
WaMu
Credit One Bank
Fifth Third Bank
First National Bank of Omaha
National City
*Insufficient sample size (n<30)
Displaying Factors 5-7 of 7
Scoring Legend
Among the best
Better than most
About average
The restPlease note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.
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