2009 Credit Card Satisfaction Study

Overall Satisfaction: This score is based on how customers rate their overall satisfaction with their credit card company. Close Fees: This score is based on how customers rate the reasonableness of annual fees, competitiveness of interest rates, clarity in disclosure and fairness of rates, fees and other charges. Close Billing and Payment Process: This score is based on how customers rate the ease of understanding their account statements, the reasonableness of the amount of time when a bill is received and payment is due and the variety of methods available for viewing their statement and paying t Close Rewards: This score is based on how customers rate the ease of attaining rewards, redeeming rewards and understanding the rewards program. Close