Credit Card Ratings
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2009 Credit Card Satisfaction Study
Award Recipient
American Express


Ratings Factors
Displaying Factors 5-7 of 7
Company
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Product Benefits and Services: This score is based on how customers rate the benefits and features available to card holders. Customer Interaction: This score is based on how customers rate the degree they are kept informed of new products, responsiveness to questions/requests, and time spent helping them understand their options. Problem Resolution: This score is based on how customers rate the problem resolution process with their credit card company. |
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American Express
Award Recipient
Award Recipient



Barclaycard



Chase



Discover Card



National City



Citi Cards



HSBC



U.S. Bank



Wells Fargo



Bank of America



Capital One



Fifth Third Bank



First National Bank of Omaha



GE Money



Target Visa



WaMu



Credit One Bank



First PREMIER Bank



*Insufficient sample size (n<30)

Displaying Factors 5-7 of 7
Scoring Legend
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