Credit Card Ratings

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2011 Credit Card Satisfaction Study

Award Recipient
American Express
Ratings Factors
Displaying Factors 1-4 of 7
 
Company
Overall Satisfaction: This score is based on how customers rate their overall satisfaction with their credit card company.
Credit Card Terms: This score is based on how customers rate the reasonableness of annual fees, competitiveness of interest rates, clarity in disclosure and fairness of rates, fees and other charges.
Rewards: This score is based on how customers rate the ease of attaining rewards, redeeming rewards and understanding the rewards program.
Benefits: This score is based on how customers rate the benefits and features available to card holders.
American Express
Award Recipient
Bank of America
Barclaycard
Capital One
Chase
Citi Cards
Discover Card
HSBC
U.S. Bank
Wells Fargo


Displaying Factors 1-4 of 7

Scoring Legend

 Among the best        Better than most        About average        The rest

Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.