Credit Card Ratings

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2009 Credit Card Satisfaction Study

Award Recipient
American Express
Ratings Factors
Displaying Factors 1-4 of 7
 
Company
Overall Satisfaction: This score is based on how customers rate their overall satisfaction with their credit card company.
Fees: This score is based on how customers rate the reasonableness of annual fees, competitiveness of interest rates, clarity in disclosure and fairness of rates, fees and other charges.
Billing and Payment Process: This score is based on how customers rate the ease of understanding their account statements, the reasonableness of the amount of time when a bill is received and payment is due and the variety of methods available for viewing their statement and paying t
Rewards: This score is based on how customers rate the ease of attaining rewards, redeeming rewards and understanding the rewards program.
Sort:
DESCENDING
DESCENDING
DESCENDING
ASCENDING
DESCENDING
American Express
Award Recipient
Discover Card
National City
Bank of America
Barclaycard
Capital One
Chase
Citi Cards
Fifth Third Bank
HSBC
Target Visa
U.S. Bank
Wells Fargo
Credit One Bank
First National Bank of Omaha
First PREMIER Bank
GE Money
WaMu

*Insufficient sample size (n<30)


Displaying Factors 1-4 of 7

Scoring Legend

 Among the best        Better than most        About average        The rest

Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.

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