Credit Card Ratings

2011 Credit Card Satisfaction Study

Biling and Payment: This score is based on how customers rate the ease of understanding their account statements, the reasonableness of the amount of time when a bill is received and payment is due and the variety of methods available for viewing their statement and paying their bills. Close Customer Interaction: This score is based on how customers rate the degree they are kept informed of new products, responsiveness to questions/requests, and time spent helping them understand their options. Close Problem Resolution: This score is based on how customers rate the problem resolution process with their credit card company. Close