
Finance Ratings
Banks and Credit Cards
Home Financing
Investment

Mortgage Customers See Longer Loan Turn Times
The average time required to approve and close a home loan has increased in 2009 compared with 2008, fueling a decline in overall customer satisfaction with primary mortgage lenders.
More Consumers Switching Banks Due to Fees
While the U.S. economy may be showing signs of a modest recovery, retail banks continue to struggle with their most basic mission: satisfying customers.
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