2015 Roundtable of Champions

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March 2-4, 2015 • Grand Hyatt DFW • Dallas, Texas

High Performance Customer Care: Improving the Customer Experience while Reducing Costs.

The 2015 Roundtable of Champions (ROC) event is designed to deliver paradigm-challenging insights and thinking as well as practical strategies from top-performing organizations. The ROC will help you:

  • Elevate your contact center customer experience: Through our popular "Power Networking" and expert presentations, we'll share strategies, tactics, and tools to help you bring your contact center service to the next level.
  • Control your costs: Presentations and demonstrations to show what is working in high-performing contact centers to reduce costs without sacrificing the customer experience.
  • Learn from best-in-class practitioners: Networking opportunities and presentations by industry leaders will give attendees the chance to hear how top performers are meeting the challenge of delivering better service in an increasingly complex operating environment.

Don’t miss this opportunity to learn how to make the right strategic decisions that will result in outstanding customer experiences across all channels.

If you are interested in sponsorship opportunities for this event, please contact Deana Leda at (414) 762-1000 or deana_leda@jdpaconsulting.com.

2015 ROUNDTABLE OF CHAMPIONS March 2-4, 2015

For More Information:

Ryan Omilion

J.D. Power

(248) 680-6307