Jeff Conklin, Senior Director of the Energy Practice, discusses J.D. Power's solutions and services for the Energy Industry.
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Effectively understanding customer satisfaction and translating data into actionable insights is not an easy task. Our benchmarking studies not only rank retail energy providers on providing customers a satisfying experience, but also enable you to compare your performance against your peers, the industry, and the highest performers. Our 45+ years of customer satisfaction research and analysis will guide you in leveraging the data for strategic planning and improvement initiatives to ultimately drive profitability.

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