2009 Home Appliance Retailer Study

Overall Satisfaction: This score is based on how customers rate their overall satisfaction with their home appliance retailer. Close Store Facility: This score is based on how consumers rate the cleanliness of store, convenience of showroom area, availability of parking and convenience of store location of their home appliance retailer. Close Sales Staff: This score is based on how customers rate the courtesy/friendliness and the effectiveness of appliance feature demonstrations by their home appliance retailer's sales person. Close Merchandise: This score is based on how customers rate the variety of appliance brands offered and availability of merchandise in stock by their home appliance retailer. Close