The J.D. Power and Associates Certified Technology Service and Support (CTSS) program enables consumers and enterprise customers to gain confidence in your customer service operation before they make purchasing decisions. Jointly developed by J.D. Power and Associates and the Service and Support Professionals Association (SSPA), the CTSS program addresses the critical challenges that service organizations face.
The CTSS program provides companies with a unique opportunity to demonstrate their service excellence and to gain a competitive advantage in the marketplace by linking their technology service and support to the J.D. Power and Associates brand.
The CTSS program delivers forward-looking guidelines for the delivery of world-class service and support. More than 50 industry-leading companies contributed to the development of our certification standards, including best practices for service strategy, operations, promotion, assisted and non-assisted support, depot and field service, and channel and outsource partner service.
The CTSS program has a flexible design to fit a variety of service business models. The combination of our core criteria and a variety of service delivery components makes the program adaptable to a diverse range of technology companies from hardware and software to office products and online service providers.
| J.D. Power and Associates Certified Support Organizations |
| Avaya Inc. |
To download a brochure on the program (pdf), click here.
To inquire about becoming a Certified Technology Service and Support Organization, click here.