Homebuilder | Certification Program | Home Mortgage | Home Insurance
Home Mortgage
The home mortgage market is constantly undergoing change. In this highly competitive atmosphere, companies that best understand the needs of their customers will be at the forefront of business growth and innovation. J.D. Power and Associates research helps mortgage lenders understand the factors that influence customer satisfaction and brand loyalty.
Home Mortgage Study
The Home Mortgage Study helps mortgage providers improve customer satisfaction, increase their customer base, and customize services based on customer needs. The study evaluates the largest national home mortgage providers.
Proprietary Research
J.D. Power and Associates also conducts custom research and customer satisfaction measurement and tracking on a proprietary basis. Proprietary services include:
- Customer satisfaction tracking studies to measure improvement over time
- Quality tracking studies
- Sales tracking
- Retailer quality audits
- Certification programs to ensure compliance with predetermined industry benchmark standards
Clients gain access to weekly, monthly or quarterly data to identify issues and implement process improvement in the areas of quality and customer satisfaction.
To inquire about home mortgage proprietary research, click here.