Web Site Privacy Notice
Your privacy on the Internet is of the utmost importance to J.D. Power and Associates. Our business is focused on providing voice-of-the-customer data to companies to help them improve quality and customer satisfaction.
J.D. Power and Associates respects your right to privacy. Our business is focused on providing voice-of-the-customer data to companies to help them improve quality and customer satisfaction.
If you visit the JDPower.com, which provides a wide range of information on a variety of products and services, please consult the privacy notice applicable to all programs and services at JDPower.com.
We use your personal information (such as name and address) solely for research purposes or to respond to your requests. This information is not disclosed to unrelated third parties outside of J.D. Power and Associates or its authorized agents. In certain circumstances we may disclose information obtained from you to clients and their agents who will use this information for market research purposes. Under no circumstance do we share your personally identifiable information with anyone for the purpose of the sale or marketing of goods and services. The answers you provide to our surveys or other data are typically aggregated with those of all other respondents.
We do not sell your personal information to third parties, although databases could be transferred as a part of a future merger or sale of all or a part of our business. In cases where we have obtained your prior consent, J.D. Power and Associates may disclose your personal information to third parties. In addition, we may share personal information when J.D. Power and Associates is required to do so to respond to subpoenas or other court orders.
J.D. Power and Associates may amend this notice from time to time. In the event we make substantial changes in the way we use your name, address or other personal information, we will notify you by posting prominent announcements on our Web site. If you have any questions about the privacy notice or to review or check the accuracy of your information at J.D. Power and Associates, please contact us at information@jdpa.com. To view the Privacy Policy of our parent company, The McGraw-Hill Companies, please visit: www.mcgraw-hill.com/privacy.html.
Online Privacy Notice
We have prepared this supplement to apply to our Corporate Privacy Notice and to our Consumer Center privacy notice in order to let you know specifically about the information we collect online and how we use it. This Online Privacy Notice applies only to personal information collected via this Web site, and does not apply to personal information collected offline (such as via a survey response sent by postal mail).
Information We Collect and How We Use It
On our Web site, you may choose to submit your name, address, phone number, email address and other personal information to us when you:
- Purchase subscriptions or reports or register to participate in a seminar. When you purchase publications online or register for a seminar, you must also submit your billing information, which we and our agents use only to process your transaction.
- Register for the JDPowerPanel, whose members receive rewards for completing surveys about products and services. When you register for the JDPowerPanel, we also ask you for demographic information so we can tailor the kinds of surveys we send to you.
- Participate in an online survey or contest. On a survey, we generally also request demographic information (such as your age and gender) and your buying preferences. We use this information to notify contest winners, award prizes and conduct market research.
- Submit a job application. We use personal information you provide to consider your application. Part of our consideration may include disclosing your information to third parties, such as employment agencies and persons you identify as references. We do not authorize unaffiliated third parties to use your personal job application information for any purpose other than the consideration of your application.
- Submit a question to us. When you submit questions to us, we use your personal information to contact you about our services in which you have expressed interest or to forward your inquiry to the proper party who can answer your question. The proper party may be a company separate from J.D. Power and Associates. These third parties may handle and disclose your personal information differently from J.D. Power and Associates. J.D. Power and Associates does not control these entities and does not take on responsibility for their independent privacy practices.
Your personal information is not disclosed to unrelated third parties outside of J.D. Power and Associates and its authorized agents, except as noted above and as stated in the Corporate Privacy Notice and the Consumer Center Privacy Notice. In addition, we may commingle personal information obtained online with information from offline sources in order use such data as described here.
Links to Other Sites
Our Web site may provide links to other sites not owned or operated by J.D. Power and Associates. We have no authority or control over these third-party sites, and we assume no responsibility for their privacy practices.
Site Usage Information
Like most Web sites, this site gathers traffic patterns, site usage information and other aggregated data in order to evaluate our visitors’ preferences and the effectiveness of our site. This usage data does not identify you personally. We may share anonymous, aggregated statistics about visitors to our site with others outside our organization.
Cookies
Like many Web sites, we use “cookie” technology to improve your experience on our site. A cookie is a small text file that is saved on your computer to store your preferences or help “remember” information you previously gave us. This allows us to customize the Site for you. Cookies themselves do not identify you personally, but may be linked to personal information that you provide to us through your interaction at our Web site. You may set your browser not to accept cookies, but if you do so, certain areas of our site may not function on your computer.
Children’s Privacy
This Web site is directed to adults. J.D. Power and Associates does not knowingly collect any personal information from children under the age of thirteen years.
Updating Your Personal Information
If you wish to review or change the personal information that you have submitted to us on our Web site, please send your request to:
J.D. Power and Associates
2625 Townsgate Road
Westlake Village, CA 91361
Attn: Consumer Center
We reserve the right to confirm the identity of the requester and to limit the frequency and scope of an individual person’s requests.
This notice is effective as of November 18, 2005.
© 2008 J.D. Power and Associates, The McGraw-Hill Companies, Inc.
All Rights Reserved.