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John Tews
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Elizabeth Dobis
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J.D. Power and Associates Reports:Riverview Medical Center Recognized for Providing Outstanding Maternity and
Outpatient Experiences
WESTLAKE VILLAGE, Calif.: 24 June 2009 — Riverview Medical Center, located in Red Bank, N.J., has been recognized for service excellence for a fifth time under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by Riverview Medical Center to provide “An Outstanding Maternity Experience” and “An Outstanding Outpatient Experience.” Previously, the hospital was recognized for its inpatient and emergency department services.
“In earning this recognition for a fifth time, Riverview Medical Center has truly demonstrated its commitment to service excellence,” said Kevin Lieb, senior director of provider programs at J.D. Power and Associates. “Patients place a high value on the service aspects of their hospital stay, so providing them with a consistently positive experience is crucial.”
The service excellence distinction was determined by surveying recently discharged patients from Riverview Medical Center about their perceptions of their hospital stay and comparing the results to the national benchmarks established by the annual J.D. Power and Associates National Hospital Service Performance Study.SM
The telephone-based research conducted among Riverview Medical Center patients focuses on the five key drivers of patient satisfaction with their overall experience. These drivers, which were identified in the national study, are speed and efficiency; dignity and respect; comfort; information and communication; and emotional support.
Riverview Medical Center exceeds the national benchmark study score for overall maternity and outpatient satisfaction. Among outpatients, the hospital receives high ratings for speed and efficiency, while maternity patients report high levels of satisfaction for the dignity and respect shown, particularly the courtesy shown by the nurses.
Nearly 80 percent of Riverview Medical Center maternity patients surveyed say they “definitely would” return to the facility if they needed to go the hospital again to have a baby, compared with an average of only 58 percent in the national study. Likewise, 80 percent of maternity patients say they “definitely would” recommend Riverview Medical Center to a friend or relative, compared with only 60 percent in the national study.
“This honor is so special because it comes from those we serve,” said Tim Hogan, president of Riverview Medical Center. “So few hospitals hold this distinction, yet so many benefit from the impact made by an exceptional hospital experience. I am extremely proud, but I can’t say that I am surprised that our team has achieved this distinction. The team continually impresses me with their dedication to excellence and to providing great health care experience for our patients and our community. I’m so pleased that our patients have recognized the efforts of our team.”
Nongovernmental, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for inpatient, maternity, cardiovascular, emergency and outpatient services. Distinction is valid for one year, after which the hospital may reapply for this recognition.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies (NYSE: MHP) is a leading global information services provider meeting worldwide needs in the financial services, education and business information markets through leading brands such as Standard & Poor’s, McGraw-Hill Education, BusinessWeek and J.D. Power and Associates. The Corporation has more than 280 offices in 40 countries. Sales in 2008 were $6.4 billion. Additional information is available at http://www.mcgraw-hill.com.
Media Relations Contacts:
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John Tews
J.D. Power and Associates
Director, Media Relations
5435 Corporate Drive, Suite 300
Troy
, MI
48098
USA
(248) 312-4119
john.tews@jdpa.com
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Elizabeth Dobis
Riverview Medical Center
Media Relations
Red Bank
, NJ
USA
(732) 751-7537
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No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates. www.jdpower.com/corporate # # #
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What does J.D. Power and Associates do?J.D. Power and Associates' research, consulting, and performance improvement services are used by a variety of industries to improve product quality and customer satisfaction. The firm's research is based solely on responses from millions of consumers and business customers worldwide. Product and service rankings that result from this research reflect the opinions of consumers and business customers-not the opinion of J.D. Power and Associates. Rankings are derived from nationally syndicated studies that serve as industry benchmarks for measuring and tracking quality and customer satisfaction. J.D. Power and Associates conducts the research, publicly announces the results, and then offers analysis based on consumer feedback to product and service providers to help them improve their businesses.
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