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John Tews
(248) 312-4119 |
Peggy Gentry
(828) 326-3454 |
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J.D. Power and Associates Reports:
Catawba Valley Medical Center Recognized for Providing an Outstanding Inpatient Experience for a Second Consecutive Year
WESTLAKE VILLAGE, Calif.: 20 May 2009 — Catawba Valley Medical Center, located in Hickory, N.C., has been recognized for a second consecutive year for service excellence under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by Catawba Valley Medical Center to provide “An Outstanding Inpatient Experience.”
“Catawba Valley Medical Center has demonstrated its commitment to service excellence by earning this recognition for a second year,” said Kevin Lieb, senior director of provider programs at J.D. Power and Associates. “Patients place a high value on the service aspects of their hospital stay, so providing them with a consistently positive experience is crucial.”
The service excellence distinction was determined by surveying recently discharged patients from Catawba Valley Medical Center about their perceptions of their hospital stay and comparing the results to the national benchmarks established by the annual J.D. Power and Associates National Hospital Service Performance Study.SM
The telephone-based research conducted among Catawba Valley Medical Center patients focuses on the five key drivers of patient satisfaction with their overall inpatient experience. These drivers, which were identified in the national study, are speed and efficiency; dignity and respect; comfort; information and communication; and emotional support.
Catawba Valley Medical Center exceeds the national benchmark study score for overall inpatient satisfaction and performs particularly well, compared with the national study, in speed and efficiency. The hospital receives notably high ratings for the nurses’ promptness in responding and the speed and efficiency of the discharge personnel.
Catawba Valley Medical Center also performs well relative to the national study in providing patients with dignity and respect. Additionally, a majority of Catawba Valley Medical Center patients indicate they would recommend the hospital to others and would return to the hospital if needed.
“We believe that the opinions of our patients are the greatest measures of our success,” said J. Anthony Rose, president and CEO of Catawba Valley Medical Center. “We value the relationships we develop with our patients and their families and believe they contribute to the best clinical outcomes. I am pleased that we have earned the J.D. Power recognition for a second year and I assure the people we serve that we will continue to invest in the professional staff, services, and new technology that lead to the quality services they deserve.”
Nongovernmental, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for inpatient, emergency department, outpatient, and maternity services. Distinction is valid for one year, after which the hospital may reapply for this recognition.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies (NYSE: MHP) is a leading global information services provider meeting worldwide needs in the financial services, education and business information markets through leading brands such as Standard & Poor’s, McGraw-Hill Education, BusinessWeek and J.D. Power and Associates. The Corporation has more than 280 offices in 40 countries. Sales in 2008 were $6.4 billion. Additional information is available at http://www.mcgraw-hill.com.
Media Relations Contacts:
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John Tews
J.D. Power and Associates
Director, Media Relations
5435 Corporate Drive, Suite 300
Troy
, MI
48098
USA
(248) 312-4119
john.tews@jdpa.com
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Peggy Gentry
Catawba Valley Medical Center
Media Relations
Hickory
, NC
USA
(828) 326-3454
pgentry@catawbavalleymc.org
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No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates. www.jdpower.com/corporate # # #
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What does J.D. Power and Associates do?J.D. Power and Associates' research, consulting, and performance improvement services are used by a variety of industries to improve product quality and customer satisfaction. The firm's research is based solely on responses from millions of consumers and business customers worldwide. Product and service rankings that result from this research reflect the opinions of consumers and business customers-not the opinion of J.D. Power and Associates. Rankings are derived from nationally syndicated studies that serve as industry benchmarks for measuring and tracking quality and customer satisfaction. J.D. Power and Associates conducts the research, publicly announces the results, and then offers analysis based on consumer feedback to product and service providers to help them improve their businesses.
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