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John Tews
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Anne Marie Campbell
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J.D. Power and Associates Reports:
Hackensack University Medical Center Recognized for Providing an Outstanding Inpatient Experience For a Sixth Consecutive Year
WESTLAKE VILLAGE, Calif.: 19 March 2009 — Hackensack University Medical Center, a 781-bed teaching and research hospital in Hackensack, N.J., has been recognized for a sixth consecutive year for service excellence under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by Hackensack University Medical Center to provide “An Outstanding Inpatient Experience.”
“Hackensack University Medical Center has demonstrated a commitment to service excellence by earning this recognition for a sixth consecutive year,” said Kevin Lieb, senior director of provider programs at J.D. Power and Associates. “Patients place a high value on the service aspects of their hospital stay, so providing them with a consistently positive experience is crucial.”
The service excellence distinction was determined by surveying recently discharged patients from Hackensack University Medical Center about their perceptions of their hospital stay and comparing the results to the national benchmark established by the annual J.D. Power and Associates National Hospital Service Performance Study.SM
The telephone-based research conducted among Hackensack University Medical Center patients focuses on the five key drivers of patient satisfaction with their overall inpatient experience. These drivers, which were identified in the national study, are speed and efficiency; dignity and respect; comfort; information and communication; and emotional support.
Hackensack University Medical Center, which was also recently recognized for service excellence in its outpatient and cardiovascular services, exceeds the national benchmark study score for overall patient satisfaction and performs particularly well, compared with the national study, in treating patients in a speedy and efficient manner. The medical center receives notably high ratings for the doctor’s coordination of care with nurses, the availability of doctors to patients, and speed and efficiency of the admission process.
Hackensack University Medical Center also performs well relative to the national study in providing patients with a comfortable stay, especially for the doctor’s concern for comfort during procedures. Additionally, nearly 70 percent of Hackensack patients indicate they have “more” or “much more” trust and confidence in the hospital after their most recent stay, and 78 percent indicate they “definitely will” return to the facility if needed.
“In study after study, Hackensack University Medical Center continues its outstanding performance,” said John P. Ferguson, president and chief executive officer of Hackensack University Medical Center. “Our team of providers works tirelessly to ensure our patients receive exceptional healthcare, which is why a great deal of time and energy is placed on infusing quality initiatives throughout our institution. This is comforting to our patients and their families who continually place their trust in us.”
Nongovernmental, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for inpatient, emergency department, outpatient, and maternity services. Distinction is valid for one year, after which the hospital may reapply for this recognition.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies (NYSE: MHP) is a leading global information services provider meeting worldwide needs in the financial services, education and business information markets through leading brands such as Standard & Poor’s, McGraw-Hill Education, BusinessWeek and J.D. Power and Associates. The Corporation has more than 280 offices in 40 countries. Sales in 2008 were $6.4 billion. Additional information is available at http://www.mcgraw-hill.com.
Media Relations Contacts:
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John Tews
J.D. Power and Associates
Director, Media Relations
5435 Corporate Drive, Suite 300
Troy
, MI
48098
USA
(248) 312-4119
john.tews@jdpa.com
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Anne Marie Campbell
Hackensack University Medical Center
Media Relations
30 Prospect Avenue
Hackensack
, NJ
07601
USA
(201) 996-3763
acampbell@humed.com
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No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates. www.jdpower.com/corporate # # #
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What does J.D. Power and Associates do?J.D. Power and Associates' research, consulting, and performance improvement services are used by a variety of industries to improve product quality and customer satisfaction. The firm's research is based solely on responses from millions of consumers and business customers worldwide. Product and service rankings that result from this research reflect the opinions of consumers and business customers-not the opinion of J.D. Power and Associates. Rankings are derived from nationally syndicated studies that serve as industry benchmarks for measuring and tracking quality and customer satisfaction. J.D. Power and Associates conducts the research, publicly announces the results, and then offers analysis based on consumer feedback to product and service providers to help them improve their businesses.
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