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John Tews
(248) 312-4119 |
Maureen Curran Kleinman
(201) 291-6310 |
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J.D. Power and Associates Reports:
The Valley Hospital Recognized for Providing an Outstanding Inpatient Experience
For a Fifth Consecutive Year
WESTLAKE VILLAGE, Calif.: 3 March 2009 — The Valley Hospital, a 451-bed hospital in Ridgewood, N.J., has been recognized for a fifth consecutive year for service excellence under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by The Valley Hospital to provide “An Outstanding Inpatient Experience.”
“It is critical for hospitals to provide patients with a consistent, positive experience,” said Kevin Lieb, senior director of provider programs at J.D. Power and Associates. “Earning this recognition for a fifth year demonstrates the commitment to service excellence held by the doctors, nurses, and staff at The Valley Hospital.”
The service excellence distinction was determined by surveying recently discharged patients from The Valley Hospital about their perceptions of their hospital stay and comparing the results to the national benchmark established by the annual J.D. Power and Associates National Hospital Service Performance Study.SM
The telephone-based research conducted among The Valley Hospital patients focuses on the five key drivers of patient satisfaction with their overall inpatient experience. These drivers, which were identified in the national study, are: speed and efficiency; dignity and respect; comfort; information and communication; and emotional support.
The Valley Hospital exceeds the national benchmark study score for overall patient satisfaction and performs particularly well compared with the national study in treating patients in a speedy and efficient manner. The hospital receives notably high ratings for doctors’ coordination of care with nurses and nurses’ performance of regular duties.
The hospital also performs well relative to the national study in treating patients with dignity and respect, particularly regarding the courtesy of the doctor, as well as courtesy of the nurses and the discharge personnel.
Three in four patients indicate they “definitely will” return to The Valley Hospital if they have a similar condition and “definitely will” recommend The Valley Hospital to their family and friends. Among The Valley Hospital patients, 70 percent indicated they have “more” or “much more” trust and confidence in the hospital after their most recent stay, compared with the national average of 52 percent.
“It is an honor to be recognized by J.D. Power and Associates for providing exceptional care and service to our patients, and we are particularly proud that Valley has been recognized five times in a row,” said Audrey Meyers, president and CEO of The Valley Hospital. “At Valley, we recognize how important it is to provide our patients with an outstanding hospital experience. It is this commitment that has allowed us to again be recognized in the J.D. Power and Associates Distinguished Hospital study.”
Nongovernmental, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for inpatient, emergency department, outpatient, and maternity services. Distinction is valid for one year, after which the hospital may reapply for this recognition.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on boat ratings, car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies (NYSE: MHP) is a leading global information services provider meeting worldwide needs in the financial services, education and business information markets through leading brands such as Standard & Poor’s, McGraw-Hill Education, BusinessWeek and J.D. Power and Associates. The Corporation has more than 280 offices in 40 countries. Sales in 2007 were $6.8 billion. Additional information is available at http://www.mcgraw-hill.com/.
Media Relations Contacts:
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John Tews
J.D. Power and Associates
Director, Media Relations
5435 Corporate Drive, Suite 300
Troy
, MI
48098
USA
(248) 312-4119
john.tews@jdpa.com
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Maureen Curran Kleinman
The Valley Hospital
Media Relations
Ridgewood
, NJ
USA
(201) 291-6310
mcurran@valleyhealth.com
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No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates. www.jdpower.com/corporate # # #
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What does J.D. Power and Associates do?J.D. Power and Associates' research, consulting, and performance improvement services are used by a variety of industries to improve product quality and customer satisfaction. The firm's research is based solely on responses from millions of consumers and business customers worldwide. Product and service rankings that result from this research reflect the opinions of consumers and business customers-not the opinion of J.D. Power and Associates. Rankings are derived from nationally syndicated studies that serve as industry benchmarks for measuring and tracking quality and customer satisfaction. J.D. Power and Associates conducts the research, publicly announces the results, and then offers analysis based on consumer feedback to product and service providers to help them improve their businesses.
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