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John Tews
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Paul Baltes
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J.D. Power and Associates Reports:
The Nebraska Medical Center Recognized for Providing Outstanding
Inpatient and Cardiovascular Experiences
WESTLAKE VILLAGE, Calif.: 3 March 2009 — The Nebraska Medical Center, a 689-bed, not-for-profit acute care hospital in Omaha, Neb., has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by The Nebraska Medical Center to provide “An Outstanding Inpatient Experience” for a fourth consecutive year and “An Outstanding Cardiovascular Experience” for a second consecutive year.
“The doctors, nurses and staff at The Nebraska Medical Center have demonstrated the hospital’s commitment to service excellence by earning this recognition,” said Kevin Lieb, senior director of provider programs at J.D. Power and Associates. “Only 20 percent of the hospitals in the nation are qualified to achieve this distinction, which places this hospital among an elite group.”
The service excellence distinction was determined by surveying recently discharged patients from The Nebraska Medical Center about their perceptions of their hospital stay and comparing the results to the national benchmark established by the annual J.D. Power and Associates National Hospital Service Performance Study.SM
The telephone-based research conducted among The Nebraska Medical Center patients focuses on the five key drivers of patient satisfaction with their overall inpatient experience. These drivers, which were identified in the national study, are: speed and efficiency; dignity and respect; comfort; information and communication; and emotional support.
Patients of The Nebraska Medical Center report significantly higher satisfaction, compared with patients in the national benchmark study, regarding their overall inpatient experience, most notably in the area of comfort. The Nebraska Medical Center excels in nurses’ concern about controlling pain, concern for continued recovery and well-being, and concern for comfort during procedures.
The Nebraska Medical Center also outperforms the national benchmark study score for cardiovascular services. One of the drivers of satisfaction, information and communication, is a key strength of The Nebraska Medical Center’s cardiovascular services. Compared with the national average, The Nebraska Medical Center performs particularly well in nurses’ ability to explain conditions/treatments and in providing clear explanations of procedures.
More than three-fourths (78 percent) of The Nebraska Medical Center patients surveyed say they “definitely will” return to the facility if they need to go to the hospital again for a similar condition. Likewise, 77 percent of patients say they “definitely will” recommend The Nebraska Medical Center to a friend or relative with a similar condition.
“We know oftentimes our patients are coming to this medical center under difficult circumstances—serious injury or complex illness,” said Glenn Fosdick, FACHE, president and CEO of The Nebraska Medical Center. “So to know that they rate their inpatient experiences here so highly means a great deal to all of us who have made extraordinary patient care our mission. J.D. Power and Associates has an international reputation for recognizing excellence. We’re very pleased to be the only hospital in the region to ever be recognized for cardiovascular excellence, and particularly pleased to have earned the designation two years in a row.”
Nongovernmental, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for inpatient, emergency department, outpatient, and maternity services. Distinction is valid for one year, after which the hospital may reapply for this recognition.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on boat ratings, car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies (NYSE: MHP) is a leading global information services provider meeting worldwide needs in the financial services, education and business information markets through leading brands such as Standard & Poor’s, McGraw-Hill Education, BusinessWeek and J.D. Power and Associates. The Corporation has more than 280 offices in 40 countries. Sales in 2007 were $6.8 billion. Additional information is available at http://www.mcgraw-hill.com/.
Media Relations Contacts:
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John Tews
J.D. Power and Associates
Director, Media Relations
5435 Corporate Drive, Suite 300
Troy
, MI
48098
USA
(248) 312-4119
john.tews@jdpa.com
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Paul Baltes
The Nebraska Medical Center
Omaha
, NE
USA
(402) 552-2282
pbaltes@nebraskamed.com
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No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates. www.jdpower.com/corporate # # #
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What does J.D. Power and Associates do?J.D. Power and Associates' research, consulting, and performance improvement services are used by a variety of industries to improve product quality and customer satisfaction. The firm's research is based solely on responses from millions of consumers and business customers worldwide. Product and service rankings that result from this research reflect the opinions of consumers and business customers-not the opinion of J.D. Power and Associates. Rankings are derived from nationally syndicated studies that serve as industry benchmarks for measuring and tracking quality and customer satisfaction. J.D. Power and Associates conducts the research, publicly announces the results, and then offers analysis based on consumer feedback to product and service providers to help them improve their businesses.
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