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John Tews
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Suzanne Fogleman
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J.D. Power and Associates Reports:Frye Regional Medical Center Recognized for Providing an Outstanding
Inpatient Experience
WESTLAKE VILLAGE, Calif.: 18 February 2009 — Frye Regional Medical Center has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by Frye Regional Medical Center to provide “An Outstanding Inpatient Experience.”
The service excellence distinction was determined by surveying recently discharged patients from Frye Regional Medical Center about their perceptions of their hospital stay and comparing the results to the national benchmark established by the annual J.D. Power and Associates National Hospital Service Performance Study.SM
“It is critical for hospitals to provide patients with consistently positive experiences,” said Kevin Lieb, senior director of provider programs at J.D. Power and Associates. “Earning this recognition demonstrates the commitment to service excellence held by the doctors, nurses and staff at Frye Regional Medical Center.”
The telephone-based research conducted among Frye Regional Medical Center patients focuses on the five key drivers of patient satisfaction with their overall inpatient experience. These drivers, which were identified in the national study, are: speed and efficiency; dignity and respect; comfort; information and communication; and emotional support.
Frye Regional Medical Center, a 355-bed, for-profit acute-care hospital that serves the Hickory, N.C., area, meets the national benchmark study score for overall patient satisfaction and performs particularly well compared with the national study in treating patients in a speedy and efficient manner. The hospital receives notably high ratings for the promptness of nurses in responding to call buttons, as well as the speed and efficiency of the tests and treatments personnel.
The hospital also performs well relative to the national study in the comfort of its facilities, particularly in concern for patient comfort during procedures. Additionally, among Frye Regional Medical Center patients, 69 percent indicate they have “more” or “much more” trust and confidence in the hospital after their most recent stay.
“I am proud of the remarkable accomplishments of our team of health care professionals,” said Michael Blackburn, Frye CEO. “This designation is quite a distinctive honor for the employees and medical staff of Frye to receive for a third time.”
Nongovernmental, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for inpatient, emergency department, outpatient, and maternity services. Distinction is valid for one year, after which the hospital may reapply for this recognition.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on boat ratings, car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies (NYSE: MHP) is a leading global information services provider meeting worldwide needs in the financial services, education and business information markets through leading brands such as Standard & Poor’s, McGraw-Hill Education, BusinessWeek and J.D. Power and Associates. The Corporation has more than 280 offices in 40 countries. Sales in 2007 were $6.8 billion. Additional information is available at http://www.mcgraw-hill.com/.
Media Relations Contacts:
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John Tews
J.D. Power and Associates
Director, Media Relations
5435 Corporate Drive, Suite 300
Troy
, MI
48098
USA
(248) 312-4119
john.tews@jdpa.com
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Suzanne Fogleman
Frye Regional Medical Center
Hickory
, NC
USA
(828) 315-3091
suzanne.fogleman@tenethealth.com
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No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates. www.jdpower.com/corporate # # #
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What does J.D. Power and Associates do?J.D. Power and Associates' research, consulting, and performance improvement services are used by a variety of industries to improve product quality and customer satisfaction. The firm's research is based solely on responses from millions of consumers and business customers worldwide. Product and service rankings that result from this research reflect the opinions of consumers and business customers-not the opinion of J.D. Power and Associates. Rankings are derived from nationally syndicated studies that serve as industry benchmarks for measuring and tracking quality and customer satisfaction. J.D. Power and Associates conducts the research, publicly announces the results, and then offers analysis based on consumer feedback to product and service providers to help them improve their businesses.
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