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Contact:
John Tews
(248) 312-4119 |
Derek Venckus
(901) 820-7072 |
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J.D. Power and Associates Reports:
Saint Francis Hospital-Bartlett Recognized for Providing an
Outstanding Inpatient Experience for a Second Consecutive Year
WESTLAKE VILLAGE, Calif.: 20 August 2008— Saint Francis Hospital-Bartlett, a subsidiary of Tenet Healthcare Corp., has been recognized for service excellence for a second consecutive year under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by Saint Francis Hospital-Bartlett to provide “An Outstanding Inpatient Experience.”
The service excellence distinction was determined by surveying recently discharged patients from Saint Francis-Bartlett on their perceptions of their hospital stay and comparing the results to the national benchmark established by the annual J.D. Power and Associates National Hospital Service Performance Study.SM
The telephone-based survey conducted among Saint Francis-Bartlett patients focuses on the five key drivers of patient satisfaction with their overall hospital experience. These drivers, which were identified in the national study, are: dignity and respect; speed and efficiency; comfort; information and communication; and emotional support.
“Providing a consistently positive patient experience is crucial, as patients place a high value on the service aspects of their hospital stay,” said Kevin Lieb, senior director of provider programs at J.D. Power and Associates. “Being recognized among an elite group of hospitals for a second time demonstrates Saint Francis Hospital-Bartlett’s commitment to service excellence.”
Located in Bartlett, Tenn., Saint Francis Hospital-Bartlett exceeds the national score for overall patient satisfaction, performing particularly well in providing patients with a comfortable stay. The hospital receives notably high ratings for doctors’ and nurses’ concern with controlling pain, and in their concern for patients’ continued recovery and well-being. Nearly one-half of all Saint Francis Hospital-Bartlett patients surveyed say they were “delighted” with their hospital services, compared with 33 percent of patients in the national study who say the same.
The hospital also performs well in providing patients with speedy and efficient service, particularly for doctors’ coordination of care with nurses and the nurses’ performance of regular duties. Compared with the national average, the number of patients who indicate they have “much more” trust and confidence in the hospital after their most recent stay is much higher among Saint Francis Hospital-Bartlett patients.
Nongovernment acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for inpatient, emergency department, outpatient, and maternity services. Distinction is valid for one year, after which the hospital may reapply for this recognition.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on boat ratings, car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies (NYSE: MHP) is a leading global information services provider meeting worldwide needs in the financial services, education and business information markets through leading brands such as Standard & Poor’s, McGraw-Hill Education, BusinessWeek and J.D. Power and Associates. The Corporation has more than 280 offices in 40 countries. Sales in 2007 were $6.8 billion. Additional information is available at http://www.mcgraw-hill.com/.
Media Relations Contacts:
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John Tews
J.D. Power and Associates
Director, Media Relations
5435 Corporate Drive, Suite 300
Troy
, MI
48098
USA
(248) 312-4119
john.tews@jdpa.com
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Derek Venckus
Saint Francis Hospital-Bartlett
Media Relations
Bartlett
, TN
USA
(901) 820-7072
Derek.venckus@tenethealth.com
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No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates. www.jdpower.com/corporate # # #
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What does J.D. Power and Associates do?J.D. Power and Associates' research, consulting, and performance improvement services are used by a variety of industries to improve product quality and customer satisfaction. The firm's research is based solely on responses from millions of consumers and business customers worldwide. Product and service rankings that result from this research reflect the opinions of consumers and business customers-not the opinion of J.D. Power and Associates. Rankings are derived from nationally syndicated studies that serve as industry benchmarks for measuring and tracking quality and customer satisfaction. J.D. Power and Associates conducts the research, publicly announces the results, and then offers analysis based on consumer feedback to product and service providers to help them improve their businesses.
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