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Contact:
John Tews
(248) 312-4119 |
Alice Sundeen
(970) 384-6654 |
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J.D. Power and Associates Reports:
Valley View Hospital Recognized for Providing an Outstanding
Emergency Department Experience
WESTLAKE VILLAGE, Calif.: 6 August 2008 — Valley View Hospital, an 80-bed, not-for-profit acute care hospital in Glenwood Springs, Colo., has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by Valley View Hospital to provide “An Outstanding Emergency Department Experience.”
The service excellence distinction was determined by surveying recently discharged patients from Valley View Hospital on their perceptions of their emergency room visit and comparing the results to the national benchmark established by the annual J.D. Power and Associates National Hospital Service Performance Study.SM
The telephone-based research conducted among Valley View Hospital patients focused on the five key drivers of patient satisfaction with their overall hospital experience. These drivers, which were identified in the national study, are: speed and efficiency; dignity and respect; comfort; information and communication; and emotional support.
“Valley View Hospital is among an elite class of hospitals, as only 20 percent of the hospitals in the nation meet the rigorous standards required to achieve this distinction,” said Kevin Lieb, senior director of provider programs at J.D. Power and Associates. “Being recognized demonstrates a strong commitment to service excellence in patient care.”
Valley View Hospital exceeds the national benchmark study score for overall patient satisfaction, performing particularly well in providing patients with a comfortable stay. The hospital receives notably high ratings in this area for concern for comfort during procedures and doctors’ concern about controlling pain.
The hospital also performs well in providing information and communication to patients about their procedures, particularly with regard to communication from doctors about conditions and treatments. Compared with the national average, Valley View Hospital patients are more satisfied with the speed and efficiency of the care they received.
Patients who indicate they have “much more” trust and confidence in the hospital after their most recent stay is higher among Valley View Hospital patients compared with the national average. Two-thirds of patients indicate they “definitely will” return if they had to go to an emergency room again.
Nongovernment, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for inpatient, emergency department, outpatient, and maternity services. Distinction is valid for one year, after which the hospital may reapply for this recognition.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on boat ratings, car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies (NYSE: MHP) is a leading global information services provider meeting worldwide needs in the financial services, education and business information markets through leading brands such as Standard & Poor’s, McGraw-Hill Education, BusinessWeek and J.D. Power and Associates. The Corporation has more than 280 offices in 40 countries. Sales in 2007 were $6.8 billion. Additional information is available at http://www.mcgraw-hill.com/.
Media Relations Contacts:
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John Tews
J.D. Power and Associates
Director, Media Relations
5435 Corporate Drive, Suite 300
Troy
, MI
48098
USA
(248) 312-4119
john.tews@jdpa.com
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Alice Sundeen
Valley View Hospital
Media Relations
Glenwood Springs
, CO
USA
(970) 384-6654
asundeen@vvh.org
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No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates. www.jdpower.com/corporate # # #
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What does J.D. Power and Associates do?J.D. Power and Associates' research, consulting, and performance improvement services are used by a variety of industries to improve product quality and customer satisfaction. The firm's research is based solely on responses from millions of consumers and business customers worldwide. Product and service rankings that result from this research reflect the opinions of consumers and business customers-not the opinion of J.D. Power and Associates. Rankings are derived from nationally syndicated studies that serve as industry benchmarks for measuring and tracking quality and customer satisfaction. J.D. Power and Associates conducts the research, publicly announces the results, and then offers analysis based on consumer feedback to product and service providers to help them improve their businesses.
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