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John Tews
(248) 312-4119 |
Kristen Longo
(516) 465-2607/2600 |
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J.D. Power and Associates Reports:
Syosset Hospital Recognized for a Fourth Consecutive Year
For Providing an Outstanding Inpatient Experience
WESTLAKE VILLAGE, Calif.: 19 June 2008 —Syosset Hospital in Syosset, N.Y., has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges Syosset Hospital for its strong commitment to provide “An Outstanding Inpatient Experience” for a fourth consecutive year and “An Outstanding Emergency Department Experience” for a second consecutive year.
The service excellence distinction was determined by surveying recently discharged Syosset Hospital patients on their perceptions of their hospital stay or emergency room visit and comparing the results to the national benchmark established in the annual J.D. Power and Associates National Hospital Service Performance Study.SM
The telephone-based research conducted among Syosset Hospital patients focuses on the five key drivers of patient satisfaction with their overall hospital experience. These drivers, which were identified in the national study, are: dignity and respect; speed and efficiency; comfort; information and communication; and emotional support.
“Syosset Hospital has been recognized with this elite distinction for providing its patients with a consistently positive experience,” said David Stefan, executive director of the healthcare division of J.D. Power and Associates. “Achieving recognition in both inpatient and emergency department experiences shows a strong commitment to service excellence in all aspects of patient care.”
With regard to the inpatient experience, Syosset Hospital—a member of the North Shore-LIJ Health System—performs well in speed and efficiency, particularly in the performance of their nurses, and in the coordination of care between their doctors and nurses. The hospital also receives high ratings in information and communication, specifically in relation to follow-up care and the ability of doctors and nurses to explain conditions and treatments.
The emergency department of Syosset Hospital receives high ratings in the speed and efficiency of the staff in delivering care to their patients. In particular, the hospital performs well in the performance of its nurses and in short wait times after arriving to the emergency room.
“Our mission is to provide the highest quality patient experience possible to each and every person who walks through our doors,” said Michael Fener, executive director at Syosset Hospital. “We are extremely proud of this recognition from a premiere quality measurement organization like J.D. Power and Associates because it lets both our staff and community know that we are fulfilling that mission at a very high level.”
Non-government, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for inpatient, emergency department, outpatient, and maternity services. Distinction is valid for one year, after which the hospital may reapply for this recognition.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on boat ratings, car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies (NYSE: MHP) is a leading global information services provider meeting worldwide needs in the financial services, education and business information markets through leading brands such as Standard & Poor’s, McGraw-Hill Education, BusinessWeek and J.D. Power and Associates. The Corporation has more than 280 offices in 40 countries. Sales in 2007 were $6.8 billion. Additional information is available at http://www.mcgraw-hill.com/.
Media Relations Contacts:
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John Tews
J.D. Power and Associates
Director, Media Relations
5435 Corporate Drive, Suite 300
Troy
, MI
48098
USA
(248) 312-4119
john.tews@jdpa.com
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Kristen Longo
North Shore - LIJ Health System
Media Relations
Great Neck
, NY
USA
(516) 465-2607/2600
klongo@nshs.edu
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No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates. www.jdpower.com/corporate # # #
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What does J.D. Power and Associates do?J.D. Power and Associates' research, consulting, and performance improvement services are used by a variety of industries to improve product quality and customer satisfaction. The firm's research is based solely on responses from millions of consumers and business customers worldwide. Product and service rankings that result from this research reflect the opinions of consumers and business customers-not the opinion of J.D. Power and Associates. Rankings are derived from nationally syndicated studies that serve as industry benchmarks for measuring and tracking quality and customer satisfaction. J.D. Power and Associates conducts the research, publicly announces the results, and then offers analysis based on consumer feedback to product and service providers to help them improve their businesses.
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