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Contact:
John Tews
(248) 312-4119 |
Brian Rublein
(502) 629-8840 |
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J.D. Power and Associates Reports:
Norton Suburban Hospital Recognized for a Second Consecutive Year
For Providing an Outstanding Inpatient Experience
WESTLAKE VILLAGE, Calif.: 19 May 2008 — Norton Suburban Hospital, a 373-bed, not-for-profit acute care hospital in Louisville, Ky., has been recognized for a second consecutive year for service excellence under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by Norton Suburban Hospital to provide its patients with “An Outstanding Inpatient Experience.”
The service excellence distinction was determined by surveying recently discharged Norton Suburban Hospital patients on their perceptions of their hospital stay and comparing the results to the national benchmark established by the annual J.D. Power and Associates National Hospital Service Performance Study.SM
The telephone-based research conducted among Norton Suburban patients focuses on the five key drivers of patients’ satisfaction with their overall hospital experience. These drivers, which were identified in the national study, are: dignity and respect; speed and efficiency; comfort; information and communication; and emotional support.
“It is crucial for hospitals to provide a consistent, positive experience year after year,” said David Stefan, executive director of the healthcare division of J.D. Power and Associates. “Patients place a high value on the service aspects of their hospital stay, and to be recognized among this elite group of hospitals for a second time shows a strong commitment to service excellence by the nurses, physicians and administrative staff at Norton Suburban Hospital.”
Norton Suburban Hospital exceeds the national benchmark study score for overall patient satisfaction. The hospital performs particularly well relative to the national study in providing patients with a comfortable stay. The hospital receives notably high ratings in the staff’s concern for patient comfort during procedures and in doctors’ concern for controlling pain.
Additionally, a majority of Norton Suburban patients say they have “more” or “much more” trust and confidence in the hospital after their most recent stay. Overall, the number of Norton Suburban Hospital patients who indicate “much more” trust and confidence in the hospital after their most recent stay is considerably higher than the national average.
Non-government, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for inpatient, emergency department, outpatient, and maternity services. Distinction is valid for one year, after which the hospital may reapply for this recognition.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on boat ratings, car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies (NYSE: MHP) is a leading global information services provider meeting worldwide needs in the financial services, education and business information markets through leading brands such as Standard & Poor’s, McGraw-Hill Education, BusinessWeek and J.D. Power and Associates. The Corporation has more than 280 offices in 40 countries. Sales in 2007 were $6.8 billion. Additional information is available at http://www.mcgraw-hill.com/.
Media Relations Contacts:
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John Tews
J.D. Power and Associates
Director, Media Relations
5435 Corporate Drive, Suite 300
Troy
, MI
48098
USA
(248) 312-4119
john.tews@jdpa.com
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Brian Rublein
Norton Healthcare
Media Relations
Louisville
, KY
USA
(502) 629-8840
brian.rublein@nortonhealthcare.org
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No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates. www.jdpower.com/corporate # # #
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What does J.D. Power and Associates do?J.D. Power and Associates' research, consulting, and performance improvement services are used by a variety of industries to improve product quality and customer satisfaction. The firm's research is based solely on responses from millions of consumers and business customers worldwide. Product and service rankings that result from this research reflect the opinions of consumers and business customers-not the opinion of J.D. Power and Associates. Rankings are derived from nationally syndicated studies that serve as industry benchmarks for measuring and tracking quality and customer satisfaction. J.D. Power and Associates conducts the research, publicly announces the results, and then offers analysis based on consumer feedback to product and service providers to help them improve their businesses.
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