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2008 UK Mobile Telephone Customer Satisfaction Study

The 2008 UK Mobile Telephone Customer Satisfaction Study measures customer satisfaction with pre-pay and contract plans among the leading UK mobile network providers. Overall satisfaction with pre-pay providers is examined based on performance in six factors: image; offerings and promotions; call quality and coverage; cost; handset; and customer service. Satisfaction with contract providers is examined using these six factors, as well as another factor, billing.

Industry: Telecommunications
Category: Wireless

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