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Industries Served: Insurance

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Management Discussions
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	The Impact of “Customer Choice” on Insurance Claims Experience Management Discussion	View Details
	A comparison of customer opinions among Progressive claimants who take their vehicle to one of the “concierge” claim facilities vs. those who chose to personally manage the body shop process.

	Homeowners Insurance: The Impact on Auto Insurance Renewals Management Discussion	View Details
	This Management Discussion provides insights into: The financial value of policy retention and the impact of unbundling on policy retention Loyalty among bundlers The impact of a homeowner's customer satisfaction on the overall bundled policy package

	AIS Management Discussion Management Discussion	View Details
	This Management Discussion provides insights into estimating the financial value of customer satisfaction, prioritizing customer experience improvement initiatives based on financial impact, exploring the role brand image plays in influencing customer loyalty, and the extent to which customer inertia explains retention.

	2007 Insurance Shopping Study - Management Discussion Management Discussion	View Details
	The Insurance Shopping Study is designed to help carriers understand the Who, What, When, Why and How of auto insurance shopping. To receive a copy of the management discussion based on this study, please enter your information in the form below and click Submit. You will then be automatically forwarded to the document.

	Vehicle Total Loss and Customer Claim Satisfaction White Paper	View Details
	This Management Discussion provides insights into: The increasing incidence of total losses as a proportion of Auto Physical Damage claims and the underlying factors driving this trend The impact on customer satisfaction when auto physical damage leads to a vehicle write-off Best practices with regard to negotiating - The repair / write-off decision - The total valuation

	Generation X and Y; Consumers are Changing the Way Insurance Providers Service Auto Policy Customers White Paper	View Details
	Research shows that younger generations represent a growing proportion of the auto insurance market. As this trend continues, auto insurance providers will need to understand the needs and perceptions of Generation X and Y consumers. By doing so, providers will be better able to meet the unique expectations of this demanding and savvy group of consumers.

Webcast Presentations
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	2008 Insurance Distribution Study Preview Webcast April 15, 2008 Webcast Presentation	View Details
	The 2008 Insurance Distribution Study Webcast presentation provides a preview of the inaugural study, including: a study overview, comparison to the Auto Insurance Study (AIS), targeted sampling frame, key dates, and questionnaire overview.

	2008 Health Insurance Plan Study April 8, 2008 Webcast Presentation	View Details
	2008 Health Insurance Plan Satisfaction Study - Presentation deck covering topics such as: companies included in the study, research methodology, deliverables, as well as important dates.

Press Releases

2008 National Health Insurance Plan Study

2007 Homeowners Insurance Study

2007 National Auto Insurance Study

2007 Insurance Shopping Study

2006 Collision Repair Satisfaction Study

Press Release Archive - Insurance

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Insurance Shopping Study (pdf)

National Auto Insurance Satisfaction Study (pdf)

Claims Satisfaction Study (pdf)

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Findings from the 2007 National Auto Insurance Study

Findings from the 2007 Insurance Shopping Study

Turning Information into Action

What does J.D. Power and Associates do?

J.D. Power and Associates:

• Conducts research and offers consulting and performance improvement services that are used by a variety of industries to improve product quality and customer satisfaction.

• Bases research solely on responses from millions of consumers and business customers worldwide.

• Conducts the research and publicly announces the results.

• Offers analysis based on consumer feedback to product and service providers to help them improve their businesses.

• Does not publish or incorporate the opinions of J.D. Power and Associates in rankings.

• Presents nationally syndicated studies that serve as industry benchmarks for measuring and tracking quality and customer satisfaction.

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