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The McGraw-Hill Companies
J.D. Power and Associates
 
 
Turning Information into Action
Industries Served: Healthcare

Industries Served: Healthcare

Overview | Hospital | Health Plans/Insurance | Pharmaceutical | Speakers Bureau

Hospital

Recognizing Hospitals for Service Excellence:
The J.D. Power and Associates Distinguished Hospital Program

Now, more than ever, consumers are demanding more and better information about where to seek medical care. To stay ahead of the competition, hospitals must find unique and meaningful ways to differentiate themselves in the eyes of consumers, doctors, employers, and managed care organizations.

The firm's Distinguished Hospital Program enhances traditional measures of quality by recognizing hospitals that achieve a notable level of satisfaction with the services they provide. This innovative program helps consumers identify hospitals that provide outstanding service excellence and can serve as a competitive advantage when consumers are searching for a provider.

To find out about participating in the Distinguished Hospital Program, click here.

Hospitals Recognized for Service Excellence - 2007
Award The following hospitals have been recognized by J.D. Power and Associates for providing patients with an outstanding service experience. The J.D. Power and Associates medallion denotes multiple year distinctions.
 
Inpatient
  Outpatient
    Emergency Department
      Maternity
        Cardiovascular
          Press Release
Inpatient         Press Release Award AtlantiCare Regional Medical Center – Atlantic City, NJ
Inpatient         Press Release Award Aultman Hospital – Canton, OH
Inpatient     Maternity   Press Release
 
Bayhealth Medical Center – Dover, DE
      Maternity   Press Release
 
Carolinas Medical Center – Charlotte, NC
    Emergency Department     Press Release
 
Carolinas Medical Center-Mercy – Charlotte, NC
    Emergency Department Maternity   Press Release
 
Carolinas Medical Center-Pineville – Pineville, NC
      Maternity   Press Release
 
Carolinas Medical Center-University – Charlotte, NC
Inpatient         Press Release
 
Catawba Medical Center – Hickory, NC
Inpatient Outpatient       Press Release Award Delaware County Memorial Hospital – Springfield, PA
Inpatient         Press Release
 
Doctors Medical Center – Modesto, CA
Inpatient         Press Release Award Frye Regional Medical Center – Hickory, NC
Inpatient Outpatient Emergency Department Maternity Cardiovascular Press Release Award Hackensack University Medical Center – Hackensack, NJ
Inpatient Outpatient Emergency Department     Press Release Award Holy Name Hospital – Teaneck, NJ
Inpatient         Press Release Award Memorial Health University Medical Center – Savannah, GA
Inpatient         Press Release Award North Shore University Hospital at Syosset – Syosset, NY
Inpatient         Press Release Award Norton Hospital and Norton Suburban Hospital – Louisville, KY
  Outpatient       Press Release Award Paramus Surgical Center – Paramus, NJ
Inpatient   Emergency Department     Press Release Award Riverview Medical Center – Red Bank, NJ
Inpatient   Emergency Department     Press Release Award Rush-Copley Medical Center – Aurora, IL
Inpatient         Press Release
 
Saint Francis Hospital-Bartlett – Bartlett, TN
Inpatient         Press Release Award Saint Joseph East – Lexington, KY
Inpatient         Press Release Award Saint Joseph Hospital – Lexington, KY
      Maternity   Press Release
 
Silverton Hospital – Silverton, OR
Inpatient Outpatient       Press Release Award Springfield Hospital – Springfield, PA
    Emergency Department     Press Release
 
Syosset Hospital – Syosset, NY
Inpatient       Cardiovascular Press Release Award The Nebraska Medical Center – Omaha, NE
Inpatient         Press Release Award The Valley Hospital – Ridgewood, NJ

PLEASE NOTE: Hospitals recognized for providing patients with service excellence under the Distinguished Hospital Program are not recommendations or endorsements of any hospital for a particular purpose. A patient's decision about where to seek medical care should take into consideration factors beyond those reflected in this program, and should be made in consultation with the patient's healthcare provider.

Hospital Service Performance Study
View Press Release View Press Release

 

The Distinguished Hospital Program
Download PDF View the Distinguished Hospital Program Fact Sheet
Download PDF Inpatient Power Insights: 5 Key Factors Drive Hospital Patient Satisfaction
Download PDF Outpatient Power Insights: National study looks at consumers' loyalty and satisfaction with outpatient services
Download PDF Emergency Services Power Insights: National study establishes benchmarks for evaluating and promoting hospitals' emergency services
Download PDF Saint Joseph HealthCare - Exceeding Patients' Expectations
Turning Information into Action

What does J.D. Power and Associates do?

J.D. Power and Associates:

• Conducts research and offers consulting and performance improvement services that are used by a variety of industries to improve product quality and customer satisfaction.

• Bases research solely on responses from millions of consumers and business customers worldwide.

• Conducts the research and publicly announces the results.

• Offers analysis based on consumer feedback to product and service providers to help them improve their businesses.

• Does not publish or incorporate the opinions of J.D. Power and Associates in rankings.

• Presents nationally syndicated studies that serve as industry benchmarks for measuring and tracking quality and customer satisfaction.

   
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