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The McGraw-Hill Companies
J.D. Power and Associates
 
 
Turning Information into Action
Industries Served: Financial Services

Industries Served: Financial Services

Overview | Custom Research | Performance Solutions | Resources | Speakers Bureau | Contact Us

Speakers Bureau

Rockwell F. Clancy II - Executive Director
Rockwell Clancy is the Executive Director of Financial Services at J.D. Power and Associates. He is responsible for overseeing the firm’s syndicated research, proprietary tracking programs, solutions consulting and performance improvement in the banking, mortgage and brokerage practices.

Tim Ryan - Senior Director
Tim Ryan is a Senior Director in the Mortgage Practice at J.D. Power and Associates. He manages the mortgage consulting practice, which consists of syndicated research studies, proprietary engagements and consulting. Mr. Ryan has been in the mortgage field for more than 20 years. He holds a CMB (Certified Mortgage Banker) designation.

Jeff Taylor - Senior Director
Jeff Taylor is Senior Director of the Banking Practice at J.D. Power and Associates. He leads the product development efforts for the retail banking, small business banking and credit card sectors of the banking industry.

 Turning Information into Action

About J.D. Power and Associates

J.D. Power and Associates is an international marketing information services and consulting firm recognized by many industries as the leader in listening to the voice of the customer. Since 1968, the firm has been listening to consumers, analyzing their perceptions and refining study methodologies to offer the most advanced customer satisfaction and tracking research available today.

A recent nationally representative study found more than 81% of consumers within the United States are aware of the J.D. Power and Associates name. Of those, nearly 87% recognize the brand as a credible source for quality information

Result: higher response rates and higher quality data than other research consultants

J.D. Power and Associates has been working in Financial Services since 1993. The Financial Services and Insurance Division of the firm offers 19 syndicated benchmarking studies covering:

  • Banking
  • Mortgage
  • Automotive Finance
  • Investment Services
  • Insurance
   
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