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The McGraw-Hill Companies
J.D. Power and Associates
 
 
Turning Information into Action
Industries Served: Financial Services

Industries Served: Financial Services

Overview | Custom Research | Performance Solutions | Resources | Speakers Bureau | Contact Us

Performance Solutions

J.D. Power and Associates works with your internal team to create practical business advantages using the insights gained from its customer satisfaction research. The firm’s full-service performance improvement solutions offer a broad range of customized programs that will close the loop on advancing company success.

While these solutions are formulated to address the unique needs of each client, they are built around proven models based on rich experience in customer service and quality improvement. Typical solutions include:

  • Voice of the Customer Proficiency
  • Call Center Assessment and Improvement
  • Quality Systems Improvement
  • Voice of the Customer Training

Certification Programs

J.D. Power and Associates also creates and conducts certification programs designed to help companies distinguish themselves from the competition and send an unequivocal message to customers that their organization provides the highest level of customer satisfaction. Certification programs include:

  • Call Center Certification
  • Branch Certification
 Turning Information into Action

About J.D. Power and Associates

J.D. Power and Associates is an international marketing information services and consulting firm recognized by many industries as the leader in listening to the voice of the customer. Since 1968, the firm has been listening to consumers, analyzing their perceptions and refining study methodologies to offer the most advanced customer satisfaction and tracking research available today.

A recent nationally representative study found more than 81% of consumers within the United States are aware of the J.D. Power and Associates name. Of those, nearly 87% recognize the brand as a credible source for quality information

Result: higher response rates and higher quality data than other research consultants

J.D. Power and Associates has been working in Financial Services since 1993. The Financial Services and Insurance Division of the firm offers 19 syndicated benchmarking studies covering:

  • Banking
  • Mortgage
  • Automotive Finance
  • Investment Services
  • Insurance
   
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