shadow shadow shadow
The McGraw-Hill Companies
J.D. Power and Associates
 
 
Turning Information into Action

Industries Served: Financial Services—Automotive Finance

Home > Financial Services > Overview > Performance Solutions

Performance Solutions

J.D. Power and Associates works with your internal team to create practical business advantages using the insights gained from its customer satisfaction research. The firm’s full-service performance improvement solutions offer a broad range of customized programs that will close the loop on advancing company success. While these solutions are formulated to address the unique needs of each client, they are built around proven models based on rich experience in customer service and quality improvement. Typical solutions include:

  • Voice of the Customer Proficiency
  • Call Center Assessment and Improvement
  • Voice of the Customer Training
 

Certification Programs

J.D. Power also creates and conducts certification programs designed to help companies distinguish themselves from the competition and send an unequivocal message to customers that their organization provides the highest level of customer satisfaction. Certification programs include:

  • Call Center Certification
 Turning Information into Action

Call Center Certification

Call Center Certification
For call centers seeking to distinguish themselves in this highly competitive market, the J.D. Power and Associates Call Center Certification Program sends a clear and unequivocal message that your call center is process-oriented, professionally managed, and focused on providing the highest levels of customer satisfaction.

Download brochure (pdf)

Call Center Assessment
The Call Center Assessment is a systematic approach to understanding customer needs and expectations and comparing them against support mechanisms in place for the organization to succeed.

The assessment outlines the extent to which the internal operations are designed to deliver customer satisfaction. It rates your company's performance in operational effectiveness and customer satisfaction while providing a high-level quantification of the value (ROI) that could be achieved with addressing the opportunities.

Download brochure (pdf)
   
© 2009 J.D. Power and Associates, The McGraw-Hill Companies, Inc. All Rights Reserved.
Legal Notices | Privacy Notice | Report Piracy
shadow shadow shadow