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Benchmarking Studies
Independent Benchmarking Studies
J.D. Power and Associates independent benchmarking studies are based on an industry assessment via surveys sent to thousands of customers in the auto loan industry. J.D. Power independently funds and conducts industry- wide assessments annually and publicly announces highlights and findings through its Consumer Center Web site and the media. The detailed studies are offered to companies to help them:
- Establish benchmarks for quality and customer satisfaction
- Understand their strengths and weaknesses and those of their competitors
- Identify specific tactics to improve quality and customer satisfaction
All Financial Services studies are available through J.D. Power Compass.™ This online method of delivery allows easy navigation through data and reports providing a number features and benefits including:
- Web portal delivery for easy accessibility 24/7
- Detailed data and robust tools giving users the control to conduct provider-to-provider and provider-to-industry comparisons down to the finest details of performance
- Gap point analysis that graphically displays the positive or negative gap on key driver performance between any two providers of choice profiled in the study
- Ability to capture your analyses for download into common applications such as Excel and PowerPoint
- A number of reports presenting key findings, industry trending, and connections; reports are in PDF format, downloadable and printable
- Access to a complete, downloadable dataset that includes all information collected in the study
Consumer Financing Satisfaction StudySM
Luxury, Non-Luxury, Loan, and Lease
This study supplies finance providers with valuable information to help prioritize resources in order to focus on the key drivers of customer satisfaction related to the loan/lease financing experience for both luxury and non-luxury vehicles. The study investigates the vehicle financing decision process of new vehicle purchasers, as well as analyzing customer satisfaction with more than 40 individual finance providers. Satisfaction is evaluated from the initial in-dealership experience through servicing of the contract, to end-of-term financing issues.
2008 Consumer Financing Satisfaction Study Brochure (pdf)
Dealer Financing Satisfaction StudySM
Prime Retail Credit, Floor Planning and Retail Leasing
Continued changes in automotive financing make it increasingly crucial to develop and maintain solid relationships with dealers. Dealer expectations continue to rise for finance providers and they utilize those that have favorable processes, establish good relationships, provide competitive terms and rates, and furnish long-term value.
This study is an industry-standard measure of dealer satisfaction with finance providers for both wholesale and retail products. The study reveals the relationship between satisfaction among dealer principals with their finance companies and the impact this has on continued usage. The study addresses prime and sub-prime retail financing, leasing, and floor planning. Technology advances in the dealer financing marketplace are also captured in terms of online credit aggregation and eContracting dealer usage and satisfaction.
2008 Dealer Financing Satisfaction Study Brochure (pdf)
2008 Automotive Finance Direct Lending Report
The
J.D. Power and Associates 2008 Automotive Finance Direct Lending ReportSM is the newest offering by J.D. Power to assist lenders in their plans to attract, satisfy and retain customers who are turning to the direct channel for their automotive financing.
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