Proprietary Research Services
J.D. Power Asia Pacific has a proven and accomplished record for defining customer satisfaction, identifying behaviors that will result in improvements and training clients to use those behaviors. Companies across varying industries commission J.D. Power to conduct proprietary customer opinion research projects and provide a full range of strategic and competitive analysis. J.D. Power's proprietary programs provide manufacturers and service providers with continuous performance monitoring to provide field- and retailer-level analysis. Manufacturers can utilize weekly, monthly or quarterly information on demand to identify problems and weaknesses, implement process improvement programs and measure the rate of customer satisfaction improvement.
Custom research services include:
- Customer Satisfaction Tracking for Product, Sales and Service
- Mystery Shopping and Price Tracking
- Benchmarking
For more information about Proprietary Research services, please contact Mei Songlin.