Power Circle Ratings

2009 China Customer Service Index Study - China Service Ratings

Make	Overall Service Satisfaction This score is based on service experiences within the 0-6 months, for original owners in their 12-24 months of ownership.	Service Initiation This score is based on the timeliness of the vehicle drop-off process and the ease of scheduling a service appointment.	Service Advisor This score is based your service advisor's responsiveness, courtesy/friendliness, and thoroughness of explanations.	Service Facility This score is based on how well the dealership enabled you to spend your time during service and cleanliness, comfort, and amenities of waiting area.	Vehicle Pickup This score is based on the time spent to retrieve vehicle, the fairness of the charges for work performed, and helpfulness of the staff during vehicle pickup.
Audi
Beijing Hyundai
BMW
Buick
BYD
Changan
Changan Ford
Changan Mazda
Changan Suzuki
Changcheng
Changhe Suzuki
Chery
Dongfeng Citroen
Dongfeng Honda
Dongfeng Liuzhou
Dongfeng Nissan
Dongfeng Peugeot
Dongfeng Yueda Kia
FAW Car
FAW Toyota
FAW-Mazda
FAW-Volkswagen
GAC Toyota
Geely
Guangqi Honda
Hafei
Haima
JAC
Lexus
Mercedes-Benz
Roewe
SGM-Chevrolet
SGMW-Chevrolet
Shanghai Volkswagen
Skoda
Southeast
Southeast Mitsubishi
Tianjin FAW
Wuling
Zhonghua

J.D. Power Asia Pacific – China